Skip to content
Shipping policy
Order Processing
- Upon order submission, all orders will be shipped within 2- business days.
- We do not process orders on Saturday, Sunday, or US national holidays.
- Orders submitted after 4:00 p.m. Central time will be processed the following business day.
Shipping
- All orders are shipped via ground unless otherwise noted upon checkout.
- Orders of $75 or more pre-tax ship free. All orders under $75 pre-tax carry a $10 flat-rate shipping fee.
- We are not able to provide expedited shipping.
- Salsa orders only ship to the 48 contiguous states. We do not ship to Alaska, Hawaii, US Territories, or to any other countries.
- Once the carrier has confirmed delivery of the product, the product’s security is the recipient’s responsibility. Teravail is not responsible for stolen packages.
- Return shipping is the customer’s responsibility.
Order Cancellation
- We work to process orders quickly, which can make order cancellation impossible.
- If you would like to cancel your order, please contact our customer support team by phone at (866) 892-9180 or by email at info@teravail.com and they will assess your order status and work with you on cancellation if possible or the creation of a return if necessary.
Customer Support
- Should you have questions about our products, your order, a return, a claim, or anything else, please contact Teravail customer support:
- Our support team is available by phone from 12 p.m. to 5 p.m. Central time.
- All emails or form submissions will receive a response within one business day.
- Choosing a selection results in a full page refresh.
- Opens in a new window.